Occasionally banks may charge extra on top of what you deposited (aka "overcharges"). You can report these charges to BookMaker and they will be reimbursed to your account, normally within 24 hours.
*NOTE: International fees are not the same as overcharges; international fees CANNOT be reimbursed
Also, if your card was charged but the funds never added to your sports account, your case will be reviewed and if valid evidence is presented, we’ll refund your purchase. We do our best to have these cases resolved within 3-5 business days.
To report any extra or missing charges, please send a copy of your bank statement by opening the Cashier and going to Account → Verifications → Other Documents
Once here, select the credit card for which you wish to dispute the charge, hit CONTINUE, select the reason from the drop-down menu, CONTINUE again, then finally upload your bank statement and SEND.
Make sure the statement clearly shows the deposit as processed/posted to your account already. If the statement shows the transaction in any other status such as "pending", it cannot be reviewed. Please remember we cover overcharges from any deposit made with us within the last 3 months.
If you are currently waiting for a case to be resolved, feel free to contact the support team through Live Chat.