All claims must be reported within 15 calendar days from the time the wager was settled.
No claims will be honored after this fifteen-day period. For example, if you wish to make a claim for a wager that settled on the 1st of the month, your claim must be submitted by the 16th.
NOTE: for Sports Sims only, claims must be made no later than 10 calendar days from when the bet was settled.
To be sure there are no errors, it is highly recommended to review all wagers carefully, as follows:
- Check your bets prior to confirming them (on the Bet Slip online or during the read-back over the phone)
- Confirm they have been entered correctly just after they are placed
- When the bets settle, review that the outcomes and payouts are correct