Final decisions on claims

BETS PLACED ONLINE

All bets placed over the internet are logged and backed-up regularly on our servers. In all cases of dispute, both management and the player agree that the log backup shall serve as the final authority in the dispute.

BETS PLACED OVER THE PHONE

In the case of wagers placed over the phone, all disputes shall be resolved by the read-back from the recorded call. When a clear read-back has been provided, and the client has confirmed with their account number and PIN Code, the wager shall be ruled final.

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If after review, there remains any doubt regarding the wager type, line, market, amount, or any other aspect, the claim will be escalated to the BookMaker management team. All decisions made by them will be final.

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