We will reimburse the fees you were charged by the Bitcoin wallet as long as you are depositing $100 or more. Fees must be claimed within 24 hours from when you deposited with us. After 24 hours we cannot consider any reimbursements.
To claim your fees, simply:
- Take a screenshot of the receipt showing when you bought the bitcoins, or a photo of the actual paper receipt if you used a Bitcoin ATM (date, address, and amounts must be clearly visible)
- Email the image to firstname.lastname@example.org
Once we receive the details we'll credit the fees to your account as soon as possible.
If you have any other questions, please feel free to contact our dedicated Bitcoin team anytime on Live Chat or by calling 1-855-535-4947.