Basic requirements for documents

When sending copies of your documents, please keep in mind the following:

  • Scanned documents will not be accepted – only photos
  • All four corners of the document must be visible in the photo
  • We cannot accept any expired documents
  • No glares, flashes, or shadows that obscure your information
  • For utility bills only – the bill cannot be more than 3 months old
  • For reporting a credit card charge issue, the bank statement must show the purchase in question as processed or posted.

The maximum size allowed per image is 4 MB. On a computer, you can right-click a photo and check the Properties to see the size, or on a mobile, you can usually open a menu to see an Info option where the size will be shown.

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