When sending copies of your documents, please keep in mind the following:
- Scanned documents will not be accepted – only photos
- All four corners of the document must be visible in the photo
- We cannot accept any expired documents
- No glares, flashes, or shadows that obscure your information
- For utility bills only – the bill cannot be more than 3 months old
- For reporting a credit card charge issue, the bank statement must show the purchase in question as processed or posted.
The maximum size allowed per image is 4 MB. On a computer, you can right-click a photo and check the Properties to see the size, or on a mobile, you can usually open a menu to see an Info option where the size will be shown.