All customers are required to confirm their bets with the operator at the end of the call by stating their account number and PIN Code.
It's the responsibility of the caller to listen to the read-back from the operator before confirming the wager. If for some reason, the call is dropped before the process is completed, the wager’s validity will be decided at management’s discretion.
No wagers can be canceled once the caller confirms them and the call is concluded. The only manner in which a client can cancel a wager is to wager on the opposite side of the contest on which they initially wagered.