When requesting a withdrawal through Bitcoin or other cryptocurrencies, we’ll send a unique code to your email address on file. This is known as two-factor authentication (2FA) and is for your own security to ensure nobody else can retrieve your funds.
These codes arrive on your inbox in just a matter of seconds after you request them.
Something else to keep in mind is that for security reasons the codes expire after 3 minutes. If it has been over 3 minutes, the code will no longer be accepted in the Cashier. In those cases, please request a new code through the Cashier and use it as soon as possible.