Reimbursement of ERC20 purchase fees:
Email us a screenshot of the purchase receipt showing the fee amount, and we will reimburse your account up to 15% of the purchased amount. Include the time and date of the transfer as well as destination address.
Send screenshot to email@example.com. Please include your account number in the subject line.
Once we receive the details we'll credit the fees to your account as soon as possible; it may take up to 24 hours.